TRUST
Trust matters here.
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People come to AO1 during some of life's hardest moments. You may be grieving. Overwhelmed. Trying to make a decision. Starting over. Or just looking for a quiet place to think.
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We take that seriously. Trust isn't a feature we added.
It's the foundation of everything we build.
Your conversations are yours.
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What you share with AO1 belongs to you. We don't publish your personal conversations. We don't use your private experiences as marketing. We don't share your stories without your permission.
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Your journey is yours. We mean that literally.
Privacy, in plain English.
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We think privacy should be easy to understand, not buried in legal language. So here it is, both sides.
What we collect
Information you choose to share, like your account details and the answers you give in your assessment.
The preferences that help us match you with the right companion.
And basic usage information that helps the experience work better for you.
That's it.
What we don’t do
We don't sell your personal information.
We don't sell your conversations.
We don't treat your private experiences as a product.
We don't publish what you share.
And we don't hand your stories to anyone without your say-so.
How AI works at AO1.
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AO1 uses technology to create personalized experiences. Here is what that does and does not mean.
Your AO1 experience is its own thing, built for one purpose, which is to support you. It is not a public chatbot. What you say does not show up somewhere else on the internet for anyone to find.
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And to be clear about the limits:
AO1 is not therapy.
It is not crisis intervention.
It does not replace licensed professionals.
It exists to support reflection, understanding, and growth, alongside the people and the care already in your life.
Built around emotional safety.
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The goal was never to replace human connection.
The goal is to support it.
AO1 was designed around emotional safety from the start. Support here should encourage reflection, respect your boundaries, build self-awareness, point you back toward the people in your life, and never create dependency.
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Our promise.
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We will keep working to earn your trust.
Every conversation.
Every update.
Every experience.
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Because trust is not something we claim.
It is something we build.
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